We are looking for a reliable and motivated Warehouse / Customer Service Associate to join our team. This hybrid role involves both physical warehouse duties and front-line customer interaction, ensuring smooth daily operations and a high-quality customer experience.

Key Responsibilities:

Warehouse Duties:

Receive, inspect, and stock incoming shipments
Pick, pack, and prepare orders for delivery
Maintain inventory accuracy through regular cycle counts
Keep warehouse area clean, organized, and compliant with safety standards
Assist with shipping and logistics coordination

Customer Service Duties:

Respond to customer inquiries via phone, email, or in person
Process orders, returns, and exchanges in a timely manner
Handle complaints or issues with professionalism and care
Support internal departments with order fulfillment or customer requests
Maintain records of customer interactions and transactions

Qualifications:

High school diploma or equivalent
Previous experience in a warehouse or customer service role (1+ years preferred)
Basic computer skills (email, data entry, order processing systems)
Strong communication and organizational abilities
Ability to lift up to 50 lbs and operate basic warehouse equipment (training provided if needed)
Team player with a positive attitude and problem-solving mindset