🌟 About the Role:
We are seeking an experienced and strategic Lead Account Manager to join our remote team. In this role, you will be responsible for managing key client relationships, leading account growth initiatives, and mentoring junior account managers. You will serve as a trusted advisor, ensuring client satisfaction and long-term success through proactive support and cross-functional collaboration.

🎯 Key Responsibilities:

Manage and grow a portfolio of high-value client accounts
Develop strong relationships with key stakeholders and decision-makers
Understand client goals and align them with service delivery and product offerings
Lead onboarding, strategic planning, and performance reviews with clients
Identify upsell and cross-sell opportunities to support revenue growth
Collaborate with sales, marketing, and product teams to improve client experience
Monitor account performance, prepare reports, and recommend improvements
Mentor and support junior account managers with training and guidance
Resolve client issues with speed, professionalism, and empathy

🧩 Requirements:

3–5+ years of experience in account management, client success, or B2B sales
Proven ability to manage and grow enterprise-level client relationships
Excellent communication, presentation, and negotiation skills
Comfortable working in a remote and fast-paced environment
Strong organizational skills and attention to detail
Experience with CRM tools (e.g., HubSpot, Salesforce)
Leadership experience is a plus

💼 Preferred Qualifications:

Background in SaaS, digital services, or tech industries
Familiarity with client retention strategies and performance metrics
Bachelor’s degree in business, marketing, or related field