Department: Support & Leadership

Location: Global+

Compensation: $7.00 / hour

Description

About the Client
Our client is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Their platform serves diverse clients from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices.

Why does this role exist?
We’re seeking a bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our client’s digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform’s technical features. The position serves as a vital bridge between the company’s innovative technology and its Korean market users.

The Impact you’ll make

Technical Support

Assist with digital card activation and setup
Troubleshoot NFC and QR code functionality
Guide users through CRM integration processes
Support mobile app and widget configurations
Master product knowledge to handle complex technical inquiries
Provide detailed technical explanations in both Korean and English

Customer Communication

Handle customer inquiries via email (70%)
Manage live chat support (20%)
Provide phone support when needed (10%)
Ensure clear communication in both Korean and English

Account Management

Help customers customize their digital landing pages
Assist with team management features
Guide users through analytics and reporting tools
Support enterprise-level platform configurations

Product Education

Explain technical features and capabilities
Guide users through platform updates
Provide best practices for digital card usage
Share knowledge about integration possibilities

Skills, Knowledge and Expertise

Required:

Native or near-native proficiency in Korean and English
Minimum 2 years of customer support experience
Experience with technical product support
Proven track record in B2B customer service
Familiarity with CRM systems
Proven ability to understand and explain tech-heavy products
Demonstrated experience in technical customer support
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
- Internet speed of at least 40 Mbps
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home

Your Superpowers:

Strong technical aptitude and quick learning ability
Excellent written and verbal communication skills in both languages
Problem-solving mindset
Attention to detail
Patience and empathy
Ability to explain complex technical concepts simply
Strong organizational skills

You should apply if…

You thrive in a fast-paced, tech-focused environment
You’re passionate about helping customers succeed
You enjoy solving technical challenges
You’re committed to providing exceptional service
You’re adaptable and eager to learn new technologies

What to expect…

Work Setup:

Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar, or higher operating system

Working Hours:

Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)
Occasional weekend availability for urgent matters
40 hours per week

Compensation:

$7 per hour
No benefits package included