Position Overview United Health Services (UHS) is seeking a detail-oriented and empathetic Access Care Representative to join our patient access team. In this role, you will handle appointment scheduling, patient registration, insurance verification, and front-line communication—ensuring each individual receives timely, accurate, and respectful support as they navigate their care.Success in this position requires strong communication skills, attention to detail, and a passion for helping others. You’ll be a key part of delivering a smooth and supportive experience for patients and their families, proving that every question answered, every form completed, and every connection truly matters.Primary Department, Division, or Unit: Physician Practice Operations, UHS Vestal CampusShift and Schedule: There are multiple shift and schedule opportunities available for this role. You’ll work with your recruiter to understand the needs of the department and how they align with your preferred work schedule.Compensation Range: $17.05 – $22.17 per hour, depending on experienceYou will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours.

Job Description

Greet all customers with a positive, friendly attitude during every interaction to promote a welcoming environment.
Provide high-quality customer service through multiple channels, including phone, electronic messaging, and in-person interactions.
Perform patient registration tasks accurately, including collecting and verifying demographic and insurance information.
Schedule patient appointments efficiently while maintaining clear communication about availability and options.
Verify insurance coverage and eligibility to ensure accurate billing and reduce claim denials.
Monitor patient wait times continuously and collaborate with clinical and administrative teams to update patients regarding any delays.
Respond to patient inquiries and provide necessary information in compliance with HIPAA and organizational confidentiality policies.
Review financial work lists regularly, analyze discrepancies or issues, and take corrective action as directed by supervisors.
Maintain inventory awareness, restocking supplies promptly and placing orders when necessary to ensure smooth operations.
Promote and ensure adherence to all relevant regulatory and compliance standards within the access care environment.
Participate actively in Performance Improvement initiatives to enhance service quality, efficiency, and patient satisfaction.
Document interactions and activities accurately in electronic systems to support continuity of care and reporting needs.

Position QualificationsMinimum:

High school diploma or equivalent.

Preferred:

Two years’ experience in medical environment with working knowledge of insurance applicable to outpatient medical care.
Proficient computer skills, knowledge of Medical Terminology, experience with scheduling.
Certified Healthcare Access Associate (CHAA).
Current driver’s license.

Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.A Culture of Connection – We support each other like family and create space for every voice to be heard.

Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best.

Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve.

Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!United Health Services is an Equal Opportunity Employer.United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.

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