Call Center/Clinic Staff Assistant I

Why Join UT Southwestern?

With over 75 years of excellence in the Dallas–Fort Worth area, UT Southwestern Medical Center is recognized globally for innovation, dedication, and compassionate care. As a world-renowned medical and research institution, we are committed to providing the highest level of care to our patients and a supportive, growth-oriented environment for our team. With more than 20,000 employees, we continue to expand by hiring the most dedicated professionals in healthcare.

Join the UT Southwestern team and experience a culture defined by teamwork, professionalism, and consistent opportunities for growth.

Position Summary: Call Center/Clinic Staff Assistant I (CSA I)

We are seeking a CSA I to support our high-volume clinic-based call centers. This role is crucial to the patient experience and involves direct coordination of appointments, services, and inquiries. Depending on departmental needs, positions may be onsite, hybrid, or fully remote. All new hires will undergo initial onsite training before transitioning to their assigned work arrangement.

Key Responsibilities

You will be expected to learn and demonstrate proficiency in at least two of the following front office operations within 6–12 months:

Patient Registration
Appointment Scheduling
Inbound Call Documentation
Insurance Entry and Verification
Referral Management
Cash Handling, Payment Posting, and Check-in/Check-out

Additional responsibilities include:

Gaining and maintaining up-to-date proficiency in the Epic EMR system and front office workflows.
Providing exceptional customer service, representing UT Southwestern in a professional and courteous manner.
Collaborating with internal teams to ensure seamless patient care across departments.
Maintaining patient confidentiality in accordance with HIPAA and institutional policies.
Managing inventory of office supplies and keeping the waiting area organized and stocked.
Potential involvement with sensitive information, such as patient or research records.

Qualifications

High school diploma or GED required.
Prior customer service experience is essential.
Successful completion of CSA competencies in two (2) clinical front office functions within 6–12 months of hire.
Related degree or experience is preferred but not required.

Benefits

UT Southwestern offers a competitive and comprehensive benefits package to support your overall wellbeing, including:

PPO medical coverage (employee-only) available day one at no cost
100% coverage for preventive care — no copay
Paid Time Off (PTO) — available day one
Retirement programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave
Wellness Programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) eligibility

To learn more about our benefits, visit: UT Southwestern Benefits

Additional Information

This position is security-sensitive and subject to the Texas Education Code §51.215, authorizing the review of criminal history records.

UT Southwestern is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, sex, age, sexual orientation, gender identity, disability, or veteran status.