Description :

JOB STATUS:

This position is not currently open but represents potential future hiring needs. While we are not actively hiring at this time, we welcome applications for future consideration.GROW WITH US:Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.STAY AWESOME:Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ+ technology — an advanced predictive algorithm that automates insulin delivery.But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more atWHEN & WHERE YOU’LL WORK:Hybrid: This role will be a mix of in-office work and remote work. This position is expected to be in office 5 days a week to start, for training and onboarding with future potential to transition to a more flexible working arrangement based upon performance.

A DAY IN THE LIFE:

Makes outbound phone calls to proactively manage a pipeline of renewal customers in preparation for their next pump purchase.
Communicates with existing customers (by phone and email) to provide product update information for customers interested in renewing their pump.
Receives inbound phone calls to begin the sales or provide patient updates on sales process
Proactively manages pipeline leads to ensure prompt follow up and execution from inquiry status to purchase.
Responds to direct/distributor patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, to discuss Tandem Diabetes Care products and services.
Verifies accuracy of order to the patient and relays health insurance coverage.
Communicates with potential customers (by phone, email, SMS, and/or fax), efficiently responding to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical, and persuasive sales skills to lead the customer to action.
Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
Delivers superior front-line customer support by adhering to customer and sales support procedures.
Manages calls to maximize time and effort on the job to achieve daily metrics.
Converts competitor pump users to Tandem products.
Manages the relationship with each customer by administering certain aspects of the reimbursement process by:

Relaying insurance benefits to determine cost share amounts for prospective customer responsibility
Coordinating shipments of products to customers.
Maintains up to date knowledge of Tandem Diabetes Care products, diabetes care disease state and therapy platforms including pump therapy, as well as becoming well versed in competitor products, programs, and alternative therapies.
Attends and participates in conference calls, and training programs, as directed by management.
Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
Additional duties as assigned.

WHAT YOU’LL NEED:1. Knowledge, skills & abilities:

Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
Demonstrated ability to effectively communicate over the phone, email, or text with customers to resolve issues and answer questions according to department protocols and requirements.
Able to apply distinctive phone sales skills and product knowledge to address and alleviate patient concerns and to promote the sale of products.
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
Bilingual English/Spanish preferred.
Able to assert own ideas and persuade others through effectively consolidating, evaluating, and presenting relevant information.
Skilled at promoting team cooperation and a commitment to team success.
Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary.
Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems.
Knowledge of call handling phone systems is preferred.

2. Minimum certifications/educational level:

Bachelor’s Degree or equivalent combination of education and applicable job experience.

3. Minimum experience:

1-year recent experience interfacing with customers in a sales support role including a combination of:
Experience in field sales or telesales experience in medical device, technology, or similar field.
Experience being accountable for sales quotas in a challenging, fast paced, changing environment.
Experience in patient diabetes education.
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
Experience and knowledge of diabetes is preferred.

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That’s why we’ve built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at .BE YOU, WITH US!We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $20.00 – $22.00 per hour. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package.

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.REFERRALS:We love a good referral! If you know someone who would be a great fit for this position, please share!SPONSORSHIP:Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.#LI-Hybrid

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