Store Supervisor

Location: Dubai, United Arab Emirates
Company: Chalhoub Group

About Chalhoub Group

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a leader and creator of luxury experiences in the Middle East. As a hybrid retailer, the Group has enhanced its distribution and marketing services, managing eight owned brands and over 300 international names across luxury, beauty, fashion, and lifestyle categories.

More recently, the Group has expanded into luxury watches, jewelry, and eyewear, while maintaining a customer-first approach. With 750+ experiential retail stores, a strong online presence, and mobile platforms, Chalhoub Group continues to innovate to delight its customers.

Home to 14,000+ professionals across seven countries, the Group is proud to be ranked #3 in the Middle East and #1 in Saudi Arabia on the Great Place to Work® list.

Chalhoub also champions innovation through The Greenhouse—an innovation hub, incubator, and accelerator for startups and small businesses. Sustainability is embedded into the Group’s core strategy as a UN Global Compact member and a Women’s Empowerment Principles signatory.

What You’ll Be Doing

As a Store Supervisor, you will support the Store Manager in leading the team, driving sales, delivering exceptional customer experiences, and ensuring operational excellence in alignment with Chalhoub Group’s standards.

Key Responsibilities

Leadership & Team Support

Lead by example and communicate brand values in all customer and team interactions.
Support the Store Manager in assigning responsibilities and managing staff schedules.
Foster a respectful, supportive, and inclusive environment for all team members.
Act as a liaison between employees, management, and HR by communicating feedback and concerns.
Stay updated on market trends and share insights with the Store Manager and back-office teams.

Customer Experience

Promote and uphold customer service excellence to build trust and loyalty.
Handle VIP client relationships and ensure effective resolution of customer complaints.
Engage in community events, store promotions, and customer engagement initiatives.

Sales & Merchandising

Assist in achieving sales targets through team motivation and high-selling techniques.
Maintain brand merchandising and in-store visual standards according to guidelines.
Monitor stock levels and replenish merchandise as required.

Operational Excellence

Ensure the store is clean, organized, and compliant with safety and HR policies.
Support audit preparation and inventory management using internal systems (e.g., BAAN).
Leverage digital tools (Clienteling apps, WhatsApp for Business, OMS) to enhance the in-store and remote customer journey.

What You’ll Need to Succeed

Proven leadership experience in retail or beauty sectors.
Excellent organizational, communication, and team management skills.
Ability to lead and motivate large teams.
Proficiency in English (written and spoken); additional languages are a plus.

What We Can Offer You

At Chalhoub Group, we turn your aspirations into reality. We offer:

Enriching experiences and career development opportunities
Internal mobility and diverse assignments
Competitive benefits: healthcare, education contribution, flexible/remote work policies, and exclusive employee discounts

We Invite All Applicants to Apply

At Chalhoub Group, diversity fuels innovation. We believe in inclusion across all backgrounds, cultures, perspectives, and abilities. All qualified applicants are encouraged to apply and become part of our dynamic future. We are proud to be an Equal Opportunity Employer.