IMT Change, Release and Incident Coordinator

As the IMT Change, Release and Incident Coordinator you will help keep things running smoothly across our Information Management and Technology (IMT) services. In this role, you’ll support day-to-day coordination of changes, releases, and major incident management, whilst also lending your expertise to scientific and enterprise initiatives.

• Reviewing change requests to assess impact and risk
• Co-ordinate with stakeholders to ensure clear understanding of proposed changes
• Assessing change requests for compliance with organisational policies
• Chairing the Change Advisory Board (CAB) meetings to review and approve change requests
• Overseeing the planning, coordination, and execution of software releases and updates
• Collaborating with development, testing, and operations teams to ensure smooth release processes
• Managing the deployment of releases into different environments, such as development, testing, and production
• Conducting post-release reviews and capturing lessons learned for continuous improvement
• Receive, analyse, and prioritise incident reports from users or automated monitoring systems
• Coordinate with technical resolver teams to ensure incidents are properly diagnosed, resolve, and communicated to stakeholders
• Provide regular status updates to users and management until incidents are resolved
• Escalated high-priority incidents to appropriate levels of management as needed
• Documenting change and release processes, procedures, and outcomes
• Maintain a change schedule and release calendar
• Work collaboratively to maintain a change, release and incident management Confluence Wiki
• Communicating incident status updates to stakeholders, ensuring transparency and clear expectations
• Prepare incident reports, detailing trends, analysis, and recommend corrective actions
• Participating in post implementation and post incident reviews to identify opportunities for enhancement
• Providing recommendations for process improvements in Change and Release management, as well as Incident management

• Experience in reviewing change requests to assess impact and risk
• Ability to coordinate with stakeholders to ensure clear understanding of proposed changes
• Proficiency in assessing change requests for compliance with organisational policies
• Experience in chairing Change Advisory Board (CAB) meetings to review and approve change requests
• Proven track record in overseeing the planning, coordination, and execution of software releases and updates
• Ability to collaborate with development, testing, and operations teams to ensure smooth release processes
• Experience in managing the deployment of releases into different environments
• Experience in receiving, analysing, and prioritising incident reports from users or automated monitoring systems
• Ability to coordinate with technical resolver teams to ensure incidents are properly diagnosed, resolved, and communicated to stakeholders
• Proficiency in providing regular status updates to users and management until incidents are resolved
• Strong communication skills to effectively communicate changes and releases to stakeholders
• Experience in documenting change and release processes, procedures, and outcomes
• Ability to maintain a change schedule and release calendar
• Experience in participating in post-implementation and post-incident reviews to identify opportunities for enhancement
• Ability to provide recommendations for process improvements in Change and Release management, as well as Incident management
• Proven ability to collaborate with various teams, including development, project, operations, and Service Desk
• Experience in advising senior management on issues requiring attention and providing solutions

• up to 15.4% superannuation
• Flexible working arrangements