Guest Relations Agent

Location: Dubai, UAE
Hotel: Sofitel Dubai The Obelisk
Employment Type: Full-Time | Permanent

About Sofitel Dubai The Obelisk

Sofitel Dubai The Obelisk, the brand’s largest property in the Middle East, is a landmark of luxury and design excellence. Located in the heart of Dubai, adjacent to Wafi Mall and near Raffles Dubai, this iconic property offers 595 elegantly appointed guestrooms including 68 suites and 97 serviced apartments.

Guests enjoy a rich selection of dining venues including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie, and a lively patio experience. With indulgent offerings like So Spa, private poolside cabanas, a modern fitness center, and over 1,500 sqm of event space, Sofitel Dubai The Obelisk truly embodies the French “Joie de Vivre” blended with Egyptian elegance.

Job Overview

We are looking for a Guest Relations Agent who is passionate about creating memorable guest experiences. You will be the face of Sofitel Dubai The Obelisk, ensuring every guest is personally welcomed, recognized, and treated with exceptional hospitality from arrival to departure.

Key Responsibilities

  • Greet and welcome VIP guests and regular visitors with warmth and professionalism.

  • Ensure all loyalty program members and repeat guests receive their full benefits and personalized service.

  • Coordinate closely with the Concierge, Butler team, and Sofitel Club for guest events, transportation, and special arrangements.

  • Prepare welcome amenities and personalized notes prior to guest arrivals.

  • Monitor and update guest profiles and repeat guest history.

  • Handle and follow up on guest complaints, ensuring timely and effective resolutions.

  • Review arrival lists to ensure proper room allocation and special request fulfillment.

  • Maintain communication with the Airport Concierge to ensure smooth arrivals and departures.

  • Promote hotel facilities, dining options, and inter-hotel services to enhance the guest experience.

  • Attend and contribute to regular team meetings for alignment and seamless guest service.

  • Follow all health, safety, and security protocols.

  • Support with special projects or related duties as assigned.

Personal Attributes

  • Strong verbal and written communication skills in English

  • Friendly, confident, and guest-focused personality

  • Ability to remain calm and composed under pressure

  • Professional appearance and demeanor

  • Comfortable working in a multicultural, high-paced team environment

  • Strong problem-solving and guest resolution skills

Qualifications & Experience

  • Degree or diploma in Tourism or Hotel Management

  • Minimum 2 years of experience in a Guest Relations or Front Office role, preferably in a 4- or 5-star luxury hotel

  • Familiarity with hotel property management systems and guest profile tracking tools is an advantage

Why Join Us?

At Sofitel Dubai The Obelisk, you’ll be part of a team that lives by the Heartist philosophy—connecting from the heart to make every guest feel special. Be part of a unique property where modern luxury meets timeless hospitality and help us craft unforgettable experiences.

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