Microsoft 365 Administrator

Company Description

We are a dynamic and forward-thinking organization seeking a dedicated Microsoft 365 Administrator to join our Qatar operations. The ideal candidate will play a key role in maintaining and optimizing our Microsoft 365 environment, ensuring seamless communication and productivity across the organization.

Job Description

We are currently hiring a Microsoft 365 Administrator with the following qualifications and responsibilities:

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

  • Minimum of 3+ years of experience supporting Microsoft 365, particularly Exchange Online and Outlook.

  • Strong expertise with the Microsoft 365 Admin Center, Exchange Admin Center, and PowerShell scripting.

  • Experience collaborating with helpdesk or desktop support teams.

  • Familiarity with mailbox permission models and compliance/security standards.

  • Microsoft 365 Certifications (one or both required):

    • Exchange Online Support Engineer Specialty

    • Messaging Administrator Associate

Skills and Attributes

  • Strong analytical and problem-solving abilities.

  • Excellent communication and collaboration skills.

  • Ability to work under pressure and manage multiple priorities.

  • Detail-oriented with a customer-first mindset.

Key Responsibilities

1. Outlook Support & Troubleshooting

  • Serve as the subject matter expert for Outlook and Exchange Online.

  • Resolve user issues including connectivity problems, sync failures, and login errors.

  • Diagnose performance issues related to Outlook (OST file size, add-ins, latency, etc.).

  • Collaborate with the desktop support team for consistent issue resolution.

2. Mailbox Management

  • Support Access Control in daily mailbox tasks: creation, permission changes, and de-provisioning.

  • Manage shared mailboxes, distribution lists, and delegated access.

  • Handle mailbox migrations, retention policy updates, and other administrative tasks.

  • Use PowerShell for efficient execution of mailbox operations.

3. Technical Oversight & Documentation

  • Monitor Microsoft 365 service health and respond proactively to alerts.

  • Maintain up-to-date documentation for troubleshooting and best practices.

  • Knowledge of Exchange Online Archive, Exchange backups, Customer-Managed Keys, and EntraID licensing.

  • Suggest and implement automation improvements using PowerShell scripting.

Additional Information

  • Joining Time Frame: Immediate to maximum 4 weeks.

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