Description

As a Service Delivery Coordinator, you will be responsible for overseeing the delivery of services to clients, ensuring that services are executed efficiently, meet quality standards, and align with client expectations. You will manage communication between the client and internal teams, ensuring the timely and successful delivery of services and resolution of issues. Your role will be critical in maintaining customer satisfaction and driving operational excellence.

Key Responsibilities:

Coordinate the delivery of services to clients, ensuring that timelines, budgets, and quality standards are met.
Act as the main point of contact for clients, addressing inquiries, managing expectations, and providing regular updates on service status.
Collaborate with internal teams (e.g., project managers, technical teams, customer support) to ensure seamless service delivery.
Monitor and report on service performance, tracking key metrics and ensuring service level agreements (SLAs) are adhered to.
Manage service-related issues and escalations, ensuring prompt resolution and maintaining high levels of customer satisfaction.
Prepare and maintain documentation related to service delivery, including contracts, timelines, and service agreements.
Ensure that all service delivery processes are documented, standardized, and continuously improved.
Coordinate with the sales team to ensure a smooth transition from sales to service delivery and to align on client requirements.
Track and report on service delivery performance, highlighting areas for improvement and suggesting solutions to enhance efficiency.
Assist in the development and implementation of strategies to improve service delivery and optimize resource allocation.
Conduct post-delivery reviews to assess client satisfaction and identify opportunities for future collaboration or service enhancements.

Qualifications:

Bachelor’s degree in Business, Project Management, or a related field.
2+ years of experience in service delivery, project management, or client-facing roles.
Strong understanding of service delivery processes and customer satisfaction principles.
Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
Strong organizational and multitasking skills, with the ability to prioritize and manage multiple service delivery projects simultaneously.
Problem-solving skills with the ability to manage complex client issues and find effective solutions.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Familiarity with service management tools and software (e.g., CRM, ticketing systems) is a plus.
Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

Experience with service delivery in [industry-specific field].
Certification in project management (e.g., PMP, PRINCE2) or service management (e.g., ITIL).
Knowledge of key performance indicators (KPIs) and SLAs for service delivery.

Why Join Us?

Be part of a dynamic and collaborative team focused on customer satisfaction.
Competitive salary and benefits package.
Opportunities for career growth and professional development.
Contribute to optimizing service delivery and improving client experiences.